Policies
Customer Service
Our knowledgeable customer service representatives are ready to answer any questions about your order or our products. For assistance call 866-574-1938 between 8a.m. and 6p.m. Monday thru Friday, 9a.m. and 2p.m. Sat, Eastern time (closed Sunday and most holidays). If you prefer, you may email your request to customerservice@4atvtires.com. Web customers can use our web site to place orders, check on order status, and track orders.
Shipping / Delivery Times
ATV Direct carries a large inventory of the products we sell. All in stock orders received by 12:00 p.m., Monday thru Friday will be shipped the same day with the exception of holidays. Orders received after 12:00 p.m., M-F, Saturdays, Sundays, and holidays will be shipped within 48 hours of the next business day.
All orders shipped within the continental US and orders within size limits (under 8' in length as a general rule) will be shipped UPS Ground or Fed Ex Ground unless otherwise specified. All orders that cannot be sent via UPS or Fed Ex Ground will be shipped via freight (truck). Transit time for most domestic orders range from 1 day to 7 days depending on the distance from our distribution center to your destination.
International orders will be shipped the best way depending on the weight and size. Prior quotation will be provided via e-mail to any destination. For shipments going outside of the United States, there may be duties and taxes that are the responsibility of the customer and are not included in the purchase price or the transportation charges.
ATV Direct uses flat rate shipping.
Any order $200 or over ships FREE!
Any order under $200 is $10 to ship.
Some items, due to size or weight may require an additional handling fee, per item.
These rates and any FREE shipping offers apply only to the
continental ( lower 48 ) United States.
Call for quotes to Alaska and Hawaii.
Damaged/Lost Items
If you receive cartons that are visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original carton, all packing materials and parts intact. Please contact our Customer Service Department at 1-866-574-1938 within 24 hours after receiving a damaged shipment, or as soon as you determine that a shipment is lost.
We make every effort to insure that your product arrives within a reasonable amount of time, usually three to five days. However, in the event of an error by the shipping company, we put a "tracer" on the package. The tracer will attempt to locate the whereabouts of the order through the shipping company.
This tracer takes eight days to confirm loss of the product. You may re-order the product before the eight days is over, and it will be shipped again. However, your credit card will be charged for the additional product, and refunded when it's confirmed that your original order was indeed lost by the shipper. If both the new and original order arrive, all you need to do is ship back one of the orders, and we'll refund you the proper amount.
If you have any questions about this policy, please contact us toll free at 1-866-574-1938 or outside USA at 606-285-6001.
Prices
ATV Direct makes every effort to provide accurate prices and product specifications but reserves the right to change prices or correct errors in product specifications without notice.
ATV Direct will only price match products that we have in-stock and that we can verify. We reserve the right to not price match.
As a rule, we do not price match any product that we can not verify. This includes but not limited to promotional prices, items listed on auction services, or wholesale prices.
Returns
ATV Direct wants you to be completely satisfied with your purchase. If you are not pleased with the merchandise that you receive, or you have simply changed your mind, we will provide you with a refund within 30 days of the date of purchase. Please take a few minutes to read the following guidelines and instructions to make sure this is processed correctly.
You Must Call to Make Arrangements for Return
866-574-1938
The name the merchandise was purchased under must be written clearly on the Package/Label.
Tires must not be driven on (used).
Wheels must not have been driven on or mounted on the vehicle (used).
All merchandise must be properly packaged. Packing material is available upon request.
Please do not ship via the U.S. Postal Service.
For your protection, it is recommended that the merchandise be insured during shipping.
Please make sure the return address is clearly written on the package and the label.
Tires/Wheels and Packages
Secure any loose materials such as center caps, lug nuts/bolts and valve stems in a separate package.
Wheels must have a foam sheet pad protecting the face of the wheel from any cardboard chafing.
If returning two wheels in one box, please place a piece of cardboard between the wheels.
Any styrofoam packing material received with the shipment must be reused in the same way.
Please remove any staples that may damage product during shipping.
If the wheel box was damaged during shipping, please request new packing material.
Each package must be clearly labeled with ATV Direct's address as well as your
address.
In the case of returning a tire/wheel package, please use a high strength tape in place of nylon bands.
Refund Calculations
Tires
Credit less all freight charges.
Note - Tires must not be driven on (used).
Tire/Wheel Packages
Credit less all freight charges and $40.00 for dismounting and cleaning.
Full Credit Will be Issued if Any of the Following Conditions are Met:
The wrong merchandise is shipped.
The merchandise is damaged during shipping.
The merchandise is defective.
The merchandise does not properly fit your vehicle and fitment was approved by ATV Direct.
Note - The packages are not treated gently during shipment and without the proper packaging, the products can become damaged. It is the customers responsibility to make sure the wheels and tires are protected. Under no circumstance will ATV Direct accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until ATV Direct receives them back.
Any returns received without prior arrangements or for reasons other than defective or damaged products will be subject to up to a 25% restocking fee.
Back Orders
ATV Direct attempts to manage its inventory levels to minimize back orders but on some occasions some merchandise will be out of stock or need to be special ordered. Unless otherwise canceled by you, all backordered items will be shipped as soon as possible after they arrive in our distribution center.
In the event that only one product of a multiple product order is backordered, we will ship the products that are available unless otherwise instructed. You may instruct us to cancel all backorders or hold your entire order until all products are available for shipment.
Cancelling an Order
In the event that you need to cancel an order placed online, please call 1-866-574-1938 and speak to one of our customer service representatives. If we are unable to cancel your order because it has already been shipped, you may return it using as pursuant to our return policy.
Special Orders
Special Orders or non-stocked items are non-returnable.
Sales Tax
All order shipped to destinations within Kentucky will be charged sales tax.
Security
ATV Direct knows that security is very important to our customers. As such, our systems protect our customers information when they make payments through our store via industry standard encryption. Customer information and payment details are never passed via unsecure means.
ATV Direct respects and protects the privacy of its customers. ATV Direct will never willfully disclose individually identifiable information about its customers to any third party without first obtaining that customer's permission. Any information ATV Direct collects is used solely by ATV Direct for the purpose of conducting business and to better understand the needs of its customers.
Privacy
ATV Directs policy is to respect and protect the privacy of its customers that use its web store www.4ATVtires.com. ATV Direct will never willfully disclose individually identifiable information about its customers to any third party without first obtaining that customer's permission. Any information ATV Direct collects is used solely by ATV Direct for the purpose of conducting business and to better understand the needs of its customers.
Links to other Web Sites
This site may contain links to other web sites that are not owned or operated by ATV Direct. ATV Direct is not responsible for the privacy policies of third parties or the content of such web sites.
Legal
Web Site Disclaimer
All information provided on this web site is subject to change without notice. ATV Direct has made every effort to make this web site helpful and accurate. However, due to the open nature of this web site, and the potential for errors in the storage and transmission of digital information, ATV Direct does not warrant the accuracy of information obtained from this web site. All materials posted on this site are "as is" and without warranties expressed or implied.
ATV Direct disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. ATV Direct does not warrant that functions contained on this site will not be interrupted or error-free, that defects will be corrected, or that this site or the servers are free of viruses or other harmful components.
ATV Direct does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, or reliability.
Restrictions on Use of Materials
No materials from this site may be copied, reproduced, republished, uploaded, posted, re-delivered using framing technology, transmitted or distributed in any way without ATV Directs written permission; provided however that many users may download one copy of the materials on any single computer and print a copy of the materials for use in learning about, evaluating or acquiring ATV Direct services or products. No other permission is granted.
No permission is granted to use the sites' icons, addresses or other means to hyperlink other websites with any page in this site. Prior written permission must be obtained from ATV Direct to hyperlink in any manner to this site.
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